ADMITTANCE POLICIES AND PROCEDURES
Pollack Cinemas (“PC”) wants all of its customers to enjoy their visit to its cinema. To help insure this, admission to PC is subject to the following terms and conditions. By purchasing or using a PC ticket, customers agree to be bound by these terms and conditions.
No shoes, no shirts, no admission. All customers are required to wear appropriate attire within the premises.
Only customers in possession of a valid ticket will be admitted into the theatre to which the ticket relates and admission will be permitted only for the duration of the performance specified by the ticket. At the time of collection, customers should check that the ticket’s details are correct as tickets will not be exchanged or refunded in the event of an error.
No outside food or drink may be brought onto the premises. Only food and drink purchased on the premises may be consumed on the premises.
Lost, stolen or damaged tickets will not be replaced. Any customer who does not hold a valid ticket may be required to leave the premises.
Customers should keep the ticket stubs with them at all times in order to re-enter the relevant theatre.
PC reserves the right to refuse entry into PC for any reason. PC will refuse entry of any person who is believed to be intoxicated or under the influence of an illegal substance and may require any person who is believed to be intoxicated or under the influence of an illegal substance to leave the premises immediately without entitlement of any refund.
No customer is allowed to bring any alcohol, illegal substance or weapon of any kind onto the premises. Anyone found in possession of such items will be refused entry or will be required to leave the premises immediately without entitlement of any refund. PC takes such matters very seriously and may report any incident to the police.
PC reserves the right to require customers who are disruptive, antisocial or violent to leave the theatre immediately without entitlement of any refund.
OVERSIZED BAGS/ BACKPACKS
Oversized bags/backpacks are not permitted on the premises. Backpacks, packages and bags of any kind are subject to inspection prior to admission. We acknowledge that this procedure may cause some inconvenience and it is not flawless, but we hope any problem is minor in comparison to increased safety.
PERSONAL COMMUNICATION DEVICES
In consideration of all our guests, PC asks that you please refrain from using all mobile devices, including mobile phones, tablets and other personal communication devices while in the theatres.
No mask or facial makeup that obscures the ability to identify a person is permitted to be worn in the cinema.
PC is a smoke-free environment. There is no smoking, including electronic cigarettes or “vaping”, permitted anywhere in the premises. This policy is strictly enforced and violation of this policy is grounds for ejection from the premises immediately without entitlement of any refund.
The distribution of promotional items, flyers, handbills or other printed materials is not permitted without express written permission of PC. In addition, vending, peddling or product sampling is expressly prohibited.
PC is not responsible for lost, stolen or recovered personal items. Before leaving the theatre please check around your seat for any personal belongings. For assistance, contact a staff member.
If you become separated from your child while at the cinema, please see the nearest usher, security officer or other staff member for assistance.
Solicitation or loitering on the premises in not allowed.
No recording or copying equipment (including cameras, video recorders, sound recorders, etc.) are permitted to be used within the theatres. Recording or copying equipment used within the theatres may be confiscated for inspection and Customers are reminded that it is a serious criminal offense to copy or attempt to copy any film, soundtrack or other copyright protected material shown in the cinema and PC may report any incident to the police.
Water fountains are located in the cinema lobby area.